How Does a Social Community Help in Games?
The gaming ecosystem is very competitive, and developing a game is only the tip of the iceberg. Building a social community for customer-centricity is one of the strategies that should be adopted to realize the customer-centricity strategy. A healthy community not only expands the horizon of the game but also adds value to the product itself. For Amanotes – the world’s leader in the music gaming industry, this intuitively has been one of the pillars of its construction with Magic Tiles 3 – the most popular and downloaded music game ever with over 1.3 billion downloads.
The Real-Time Bug Detection Network
On October 3, 2024, the Magic Tiles 3 team acknowledged a significant drop in user engagement in the game. At that time, the social community shared the screenshot and screen record to report the Pink Screen bug rendered screens unresponsive. This real-time input was considered an extended arm of the QC team, as they helped test various devices, including unpopular and old phone models. After that, the team fixed the bug swiftly and improved user engagement - a positive result of actively taking constructive feedback.
Listening to user feedback is the key to improving the product. Magic Tiles 3 team also observed the Appstore review to figure out the bug as soon as possible. This feedback hub helped the team to track off legacy bugs like mute sound and tap losing. This approach amplifies Magic Tiles 3 ’s commitment to delivering the best interactive music experience to its players and emphasizes the invaluable role of an engaged community.
Fostering Engagement Through Community Connections
Organizing Battle Mode challenges are among the most popular topics in the Magic Tiles 3 group. The community has extended the Battle Mode feature beyond the app, enabling users to host real-life challenges and compete globally. This helps break the boundaries of anonymous battles or restricted friend circles within the app. As more and more users of the community post their game ID and challenge other members, the more engaged and motivated the Magic Tiles 3 lovers become. High score showcases, one of the group’s most popular content types, further fuel friendly competition, motivating players and deepening their involvement with the game.
Growing a Thriving Game Community
The success of the Magic Tiles 3 Facebook group didn’t happen by chance. Amanotes implemented key strategies to nurture this vibrant space, which now boasts nearly 34,500 active members with nearly 20 posts per day (visit our group here). Here’s how the community thrives:
Align with the Product: The product should develop a feature to actively promote and redirect traffic to the community. A great product serves as the foundation for community development. To deepen this relationship, incorporate interactive in-app content that encourages users to engage and spark discussions within the community.
Fast response: Listen actively to what users are talking about and be proactive in addressing their concerns. Real-time feedback is the key.
Moderate Effectively: Set clear guidelines for member behavior to avoid spam and irrelevant content and maintain high-quality connections. Additionally, recruit volunteer moderators from your enthusiastic fanbase. These volunteers not only help enforce guidelines but also promote engaging content and contribute to an energetic group atmosphere.
Engage Continuously: Celebrate milestones, acknowledge contributions, and keep the dialogue open.
Conclusion
The Magic Tiles 3 social group demonstrates the effects of a community, where users are now not only the consumers but also the partners in the process of game development and idea brainstorming. Focusing on customer-focused strategies, Amanotes has proven its leadership & pioneering initiatives in the music game industry. Do you have any tips on how to grow the gaming community? Let us know!
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